How reviews work on FluxStays
Every review on FluxStays comes from a real stay, says how that stay was verified, and is shown whatever its rating.
Who can write a review
Only a guest with a single-use review link can write one. A link comes from one of three places, and each review carries a label saying which:
-
Verified stay · hotel's booking system
The guest checked out in the hotel's own booking system (FluxPMS), and the hotel's post-stay email carried the link.
-
Booked through FluxStays
The guest booked through FluxStays and the hotel confirmed the stay.
-
Invited by the hotel
The hotel sent us the guest's email and we sent the invitation ourselves. The hotel never sees the link.
What hotels can and cannot do
A hotel can invite its guests, reply once publicly to each review, and report a review that breaks a rule.
A hotel cannot write, edit, choose, hide or pay for a review, and a report does not hide a review by itself.
Hotels are asked to invite every guest, not a selection, and to offer nothing for a review. A hotel that breaks these rules loses the right to invite.
No rewards
Nobody is paid or rewarded for a review. If a hotel offered you anything for one, report the review or write to [email protected].
Before a review goes live
An automatic check masks phone numbers, emails and web addresses, and holds a review with abusive language or signs that it was written by someone at the hotel. A person then decides, usually within 24 hours.
What we remove
A review or a reply is removed only under one of these rules, the same for one star and for five. A negative review is not a reason.
- Personal information about someone
- Hate or discrimination
- Harassment or a threat
- Obscene or sexual content
- Not about this stay or place
- Fake, or no real stay
- Written by someone connected to the hotel
- Written for a reward or a discount
- Spam or advertising
- Confidential or legally privileged information
Languages
Each review is shown in the language it was written in, with a label. We do not machine-translate reviews.
Deleting your review
The confirmation email has a link that deletes your review. Only you have it; nobody else can withdraw your review.
Reports
Anyone can report a review or a hotel's reply. A person reads every report and decides against the rules above.
The numbers
| The numbers | Last 30 days | All time |
|---|---|---|
| Published reviews | 0 | 0 |
| Held for a check right now | 0 | 0 |
| Removed, by rule | 0 | 0 |
| Reports kept (the review stayed) | 0 | 0 |
| Reports upheld (the review was removed) | 0 | 0 |
| Withdrawn by their authors | 0 | 0 |
Counted live from our records.